Order tracking

Where's my NAPE?

Orders ship in 1–2 business days. The moment yours leaves, a tracking link lands in your inbox.

  1. Order placed
  2. Packed with care
  3. On its way
  4. At your door

Check your shipping email

When your order ships we send a confirmation with a live tracking link. Tap it any time to see where your parcel is.

Search your inbox for your order number, and check spam or Promotions.

See it in your account

Every order and its tracking in one place. No password: enter your email and we send you a one-time code.

Find my order

Can't find it? We'll look

Send your order number and a real person on our team will reply with the latest status.

Delivery questions

When will my order ship?

Orders ship within 1–2 business days. You'll get an email with your tracking link the moment it leaves.

My tracking link hasn't updated

It can take a day or two for the first scan to show after the parcel is handed to the carrier. If it still hasn't moved after a few days, send us your order number and we'll chase it for you.

I need to change my delivery address

Message us as soon as you can with your order number and the new address. If your order hasn't shipped yet, we'll update it.

My parcel says delivered but I don't have it

Check with neighbours and around your door first, as carriers sometimes leave parcels out of sight. Still missing? Contact us within a few days with your order number and we'll sort it out with the carrier.

Still stuck? hello@trynape.com or send us a message.