Contact
Real people. Real answers.
Question about fit, your order or a return? Send it over. A person on our team reads every message.
- Email us hello@trynape.com
- Where's my order? Track it in a few taps
- Returns & refunds How sending it back works
We reply within 2 hours, usually sooner.
Quick answers
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Still not sure?
Send us your question, or your neck measurement, and a real person will reply.
hello@trynape.comHow is NAPE different from other neck supports?
Most wrap your whole neck in foam or need pumping. NAPE holds your head at two points, under your chin and on your chest, and adjusts with one dial. That's why it's light enough to actually wear.
Will it fit me?
Yes. NAPE is one size that adjusts to you: the strap wraps around the back of your neck and the dial sets the chin-rest height, so it sits right on any neck.
How long should I wear it each day?
Start with 15 minutes, 2 times a day. As your neck gets used to it, build up to 45 minutes.
Wear it during focused work, reading, or rest.
How fast does it ship?
Orders ship in 1–2 business days, and you'll get tracking by email as soon as it's on its way.
What if it doesn't work for me?
You're covered by our 30-day Feel-the-Difference Guarantee. If your neck doesn't feel the difference, send it back for a refund.
NAPE is a comfort and support product. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have a neck injury, recent surgery, a diagnosed spinal condition, or ongoing pain, talk to a healthcare professional before use. Stop using it if you feel pain, numbness, dizziness, or discomfort.